RETURNS & EXCHANGE POLICY
Return & Exchange Policy
At AFTMART Pakistan, ensuring a smooth and positive customer experience is our top priority. We have a 15-day exchange/return policy. You can request for exchange/return within 15 days after receiving your order.
Eligibility Criteria for Exchange/ Refund
- Items are qualified for exchange only if they are unworn, unwashed, wrong size or defected in any way.
- All pictures displayed on our website are of the original products. However, due to difference in monitors/screens and lighting used during photo shoot, the exact color of the final item may vary slightly. Therefore, products cannot be returned for this reason.
- Any item that is on SALE cannot be returned. Only size can be exchanged for items on SALE.
- No exchange/refund can be accepted for underwear and socks for hygiene reasons.
Process for Exchange
To request for exchange you may contact our customer service representative (+923032808000) within 15 days after receiving your order. Your exchange order will be placed by our representative. The rider will deliver your exchange item and you will be requested to hand over the previously delivered item to the same rider. You must share the following information to apply for an exchange:
- Order number
- Reason for exchange
- Item required in exchange
- A picture of the article received (if necessary)
Note: 200/- Rs. Replacement charges of Parcels will be applicable